Creative Communications Center
- What is A Coach?

"This is the second time that Susie and I have worked together - the first time in '99 and now 8 years later! My success with her back in '99 made my decision easy to contact her again during my recent career transition. Her Olympian Program, one full day in person with one year of coaching, was just the program I needed. The full-day allowed much focus, interaction, and rapport (re)building time that set a comfortable platform from which to work for the next year.

Susie is warm, understanding, genuinely caring - and challenging - which makes her an amazing coach. At a time when my bosses, my company and my job were changing dramatically, Susie was the constant, objective, supportive partner in my life. Like any good coach, Susie's special way of inquiry caused me to see my excuses and my successes. I've come away with a clear vision for the next chapter in my life and for that I am truly grateful!"

-- Christine Clifton
Breaking Out of the Ordinary

"Susan is a genius of integration. She re-members the many lessons of her work and life into a coherent, poignant learning experience for course participants who are utterly open to being in the world with renewed vision. Individuals and companies that fully engage in the Leadership Institute find that it “makes a difference” immediately. Personal lives and the lives of companies are transformed by the Leadership Institute. Thank you, Susan, for your gifts!"

-- Peggy MacArthur, Owner
LifeWork Associates, LLC
Coaching People and Groups Who Want to Thrive

"I have grown more with Susan Hastings as my coach than at any other point in my working life. The results have been astonishingly rewarding. She's easily accessible, very responsive and fun."

-- Brenda Mahaffey

After my coaching sessions with Susan, I had a greater appreciation for the fact that everyone has very different communication styles. It was incredibly helpful to learn about them, and my own style and how to more effectively communicate with people who have styles different - or the same - as my own. She helped my learn how to THINK about how to approach a communication "crisis" and then effectively work through it. It helped me grow both professionally and personally and I would recommend her program to everyone.

-- Caisil Weldon

"Susan's new coaching package is so effective. The initial full day spent one-on-one with Susie establishes a strong foundation for the entire coaching process. It provides Susan with a good understanding of your needs and drivers, and you have adequate time to discuss your issues, listen to options, and develop an action plan to take you forward. By the end of the day I felt I had a track to follow, detailed enough to get me going but not overly prescriptive. If you are serious about working with a coach to move forward, this initial investment of time is well worth it. The follow-up portion, monthly phone conversations for eleven months, helps keeps you focused, or adjust as necessary."

-- J. Wilke, Manager at a Federal Laboratory

"If you want to improve the skills of your organization's leaders, then this manual is a must have. At Storage USA, our employee surveys told us that our leaders needed to improve in their communication skills: listening, giving direction, coaching; and they needed to improve the way and frequency by which they recognized and rewarded their teams. Using the techniques taught in the Leadership manual, we improved our survey scores year over year in these areas. Many of our leaders supervise dispersed workforces. It is vitally important that, anytime they get their teams together, this time is used productively and wisely. The facilitation skills taught in Susan Hastings' manual were just what our leaders needed to put them on the path to successful and impactful meetings. These are proven methods that work! I highly recommend Susan Hastings' methods and materials to anyone who wants to make an impact on the effectiveness of their organization's leadership."

-- Karen Langhan, Storage USA

"Susan is a highly skilled coach and has an intuitive sense for listening and asking just the right questions. She's an invaluable resource."

-- Cynthia Broschat

"As a great coach does, Susan challenges me to act in ways I normally wouldn't try. Everyone should experience this fulfilling development method at some point in their careers."

-- Christine Lamothe

"Working with Susan has had a very powerful impact on my life. I not only have developed a more positive outlook, but through her coaching, I have gained important insights, answers and direction."

-- John Locke

"Finding a professional trainer, facilitator and coach who could work with our company on a long-term basis seemed like it might be a difficult task. However, we have found that person in Susan Hastings. She is truly a remarkable professional and person."

-- Karen Langham

"I found the manual to be very helpful in getting me to clarify my true goals and to have a concrete plan for meeting my goals. It has already profoundly affected my thinking. In one session we were able to discuss the results of my DISC, focus on the two essential areas that I need to address to move forward in any aspect of my life and identified concrete steps and associated assignments to complete. I have already adjusted my very heavy schedule of things to do which has allowed me to more deeply address my core goals."

-- Lydia Leeds, Office of Safety
Federal Railroad Administration

"Working with Susan has provided me with a safe place to think aloud and has allowed me to give myself permission to dream again. Her gentle style, focused listening, ability to get at the heart of a matter, and flexibility to let the coaching sessions go where I need them to go really works for me. She helped me realize that I already possessed the resources, skills, and wisdom to make my dreams come true."

-- Michele Occiogrosso