Inscape Publishing's Assessment Series on Paper:
Professional Service Works!®

This skill-building program uses DiSC® Dimensions of Behavior to help employees develop first-class competencies in meeting the needs of internal and external customers.
This skill-building program uses DiSC® Dimensions of Behavior to help employees develop first-class competencies in meeting the needs of internal and external customers. Through video examples, individual exercises and small group activities, this complete 15-hour program is structured in five, 3-hour modules that cover the following key areas:

Identifying and understanding DiSC® behavior using the Personal Profile System®.
Understanding and adapting to the customers behavior.
Increasing professionalism through better attitudes, technical skills and behavior.
Managing special service situations and problems.
Negotiating conflicts.

Integrate this ready-to-go, three-workshops-in-one program into your quality efforts and gain practical insights and new skills to foster customer-focused performance.

The PSW! Management Program Trainer's kit includes a Coordinator's Manual, 72-minute video featuring service examples and twenty 35mm presentation slides in a binder.

For more information or to order these products,
send an e-mail to SHastings@CreativeCommunicationsCenter.com

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Creative Communications Center
Voice: 800-733-9349 FAX: 802-649-1068
PO Box 808
Norwich, VT 05055
SHastings@CreativeCommunicationsCenter.com

Norwich, VT 05055 SHastings@CreativeCommunicationsCenter.com

Inscape Publishing's Assessment Series on Paper: Professional Service Works!®

Other "Inscape" pages at this site:

You Make "A Difference" Today!

Inscape Publishing's Assessment Series on Paper:
Professional Service Works!®